Field Agents

Field Agents are responsible for preventing loss of company assets by foot patrol, reporting conditions that pose an exposure to the company, our employees or the public. Agents enforce company policy, issuing Violation Notices and preparing reports. Field Agents work in plain clothes to blend in with the public. Agents work under general supervision, conduct surveillance of guests and employees, observing and apprehending those involved in shoplifting, scalping, counterfeiting, credit card fraud, petty and grand larceny. Agents are responsible for the collection of evidence to be submitted to management and/or law enforcement. Agents prepare detailed reports and testify before courts, boards or administrative proceedings. Agents perform compliance and financial audits as necessary.

Specific Duties and Responsibilities

• Collect information from fixed and mobile surveillance, overt and covert camera systems and provides reports to investigators and supervision.
• Conducts procedural and financial audits.
• Interviews and prepares statements and reports from victims, witnesses, and suspects.
• Interfaces with parents, management and law enforcement.
• Reports high risk conditions and on the company's systems, controls and procedures that protect company assets, including but not limited to: mechanical locks, access control, camera and alarms systems.
• Uses video and still photograph in mobile surveillance.
• Assist in the installation; maintenance and monitoring of CCTV systems.
• Conducts sting operations with bait money and property.
• Protects property from theft or damage.
• Performs after-hour recoveries of money and other valuables.
• Helps train associates in dealing with robbery, burglary, and other crimes.
• Work with City, County, State, and Federal Law Enforcement to solve crimes.
• Support Loss Prevention Investigators working internal and external cases. Testify and present information in court, if needed, related to fraud and Loss Prevention issues.
• Prepare reports as requested, enter information for fraud incidents into proprietary case management system, and prepare suspicious activity reports, all in a timely manner.

Ideal Candidate Must Possess

• Excellent organizational, communication, computer and problem solving skills.
• Ability to prioritize, manage multiple projects and meet critical deadlines in a demanding, fast-paced environment.
• Ability to work a flexible schedule that includes nights, holidays and weekends.
• Must be detail oriented, highly motivated, a self-starter, and able to work under minimum supervision.
• Must possess a valid Driver's License.
• Must be at least 18 years of age, trainees may be employed at 17.
• High School diploma or GED; some college credit desired.
• Able to pass a thorough background screen including criminal background and credit history checks.
• Prior Loss Prevention experience is beneficial but not required.
• Ideal position for those working toward a Law Enforcement or Loss Prevention career.
• We will provide all the training necessary for each position. Aptitude and attitude are the most important considerations.