Shopper Agents

Shopper Agents pose as regular customers of all ages, who work alone or in teams, and who may bring family members as cover. Shoppers evaluate employees for safety, honesty, efficiency, and customer service. Shoppers make purchases and observe how cashiers handle the transactions. Shoppers report both positive and negative conditions that impact the guest experience and report malfeasance to Investigators for follow-up action. Shoppers prepare reports but seldom testify in court. Part-time and seasonal positions are available.

Specific Duties and Responsibilities

• Make purchases and document the sale, verify sales are recorded properly and that receipts are given along with the proper change.
• Evaluate the food or beverage purchased for temperature, flavor, and presentation.
• Work with Loss Prevention investigators on internal theft cases.
• Write reports on incidents that occur in the park.
• Evaluate and report positive or negative actions of employees toward guest.
• Report questionable or dishonest activities.
• Report safety rules and regulations that are not being properly adhered to.

Ideal Candidate Must

• Be at least 17 years of age.
• High school diploma or GED.
• Possess a valid Driver's License.
• Be able to pass a thorough background screen including criminal background and credit history checks.
• Posses strong verbal and written communication skills.
• Have the ability to play the role of a customer conveniently under different circumstances.
• Be available to work under all weather conditions.
• Be able to lift 25lbs.
• Be able to sit, stand, and walk for extended periods of time.
• Possess reliable transportation.